Terms of service.

These Terms of Service (“Terms”) apply when you or your business use Aniti.

By creating an account or using Aniti, you agree to these Terms. If you are using Aniti on behalf of a business or other organization, you confirm that you have authority to agree to these Terms on its behalf.

In these Terms, “Aniti”, “we”, “us” and “our” refer to the provider of the Aniti service.

1. The service

Aniti is an AI assistant for businesses. It can communicate with customers, answer questions, manage appointments, send follow-ups and perform other tasks using the information, accounts and tools you connect.

The features available to you depend on your plan and configuration.

We do not guarantee that every feature or integration will always be available.

2. Your account

You must provide accurate information when creating your account and keep it up to date.

You are responsible for keeping your login details secure and for activity that takes place through your account.

If you allow employees, contractors or other people to access your account, you are responsible for managing their access and permissions.

Tell us at info@aniti.ai if you believe your account has been accessed without authorization.

Aniti is intended for business and professional use. You must be legally able to enter into these Terms.

3. Your content

You keep ownership of the information and content you provide, upload or connect to Aniti (“Customer Content”).

Customer Content may include things such as messages, contacts, customer information, calendars, appointment information, documents, products, services, prices, quotes and invoices.

You give us the rights necessary to host, process, transmit and otherwise use Customer Content as needed to:

• provide and operate Aniti;
• perform actions you request;
• maintain and secure the service;
• prevent fraud, abuse and security incidents;
• comply with applicable law; and
• improve the service using aggregated or de-identified information where permitted by law.

You are responsible for ensuring that you have the rights and permissions necessary to provide or connect Customer Content to Aniti.

You are also responsible for providing any notices and obtaining any permissions or consents required from your customers or other people whose information you process through Aniti.

Our handling of personal data is described further in our Privacy Policy and, where applicable, our Data Processing Agreement.

4. Your instructions and actions taken on your behalf

You control the information, instructions, permissions and approval settings you give Aniti.

Depending on your configuration, Aniti may communicate with customers and perform actions on your behalf, including answering questions, providing information, scheduling or changing appointments and sending follow-ups.

You are responsible for configuring Aniti appropriately for your business and for reviewing its instructions, permissions and connected information.

You remain responsible for your business decisions and for commitments made to your customers through the service, including prices, availability, bookings, cancellations, refunds and other business terms.

You should not give Aniti authority to take actions that require human judgment or approval unless you are comfortable with Aniti taking those actions automatically.

5. AI-generated output

Aniti uses artificial intelligence.

AI-generated responses and actions may occasionally be inaccurate, incomplete, outdated or inappropriate for a particular situation.

You are responsible for deciding how much authority to give Aniti and whether particular actions should require your review or approval.

You should review important information before relying on it.

Aniti is not a substitute for professional advice. You must not rely on Aniti to provide legal, medical, financial or other regulated professional advice unless the service explicitly states that a feature is designed and authorized for that purpose.

6. AI transparency

Aniti may communicate directly with your customers using artificial intelligence.

Where required by applicable law, people interacting with Aniti must be informed that they are communicating with an AI system.

We may provide features that help make this disclosure automatically. You must not remove, disable or circumvent required disclosures.

You are responsible for any additional disclosures required for your particular business or use of Aniti.

You must not configure or use Aniti in a way intended to deceive someone into believing they are communicating with a human where doing so would be unlawful or misleading.

7. Communications with your customers

You are responsible for ensuring that your use of Aniti to communicate with customers complies with applicable marketing, privacy, electronic communications and anti-spam laws.

You must not use Aniti to send unsolicited messages or contact people where you do not have the necessary permission or other lawful basis to do so.

You are responsible for honoring requests from people who do not want to receive further communications from your business.

8. Acceptable use

You agree not to use Aniti to:

• break the law or help someone else break the law;
• infringe another person's intellectual property, privacy or other rights;
• send spam, scams, deceptive communications or unauthorized messages;
• impersonate another person or business without authorization;
• mislead people about who or what they are communicating with where disclosure is required;
• distribute malware or other harmful software;
• interfere with, disrupt, probe, scan or overload the service;
• bypass security measures or access systems or information without authorization;
• systematically extract or copy Aniti's software, models or proprietary functionality to develop or operate a competing service;
• resell, sublicense or provide Aniti as a service to third parties without our written permission; or
• use Aniti in a way that creates unreasonable risk to Aniti, our infrastructure, our providers or other users.

We may apply reasonable technical limits to protect the security, stability and fair use of the service.

9. Connected services

Aniti can connect to services provided by other companies, such as messaging platforms, email providers, calendars, payment services and other business tools (“Third-Party Services”).

Your use of Third-Party Services may be subject to their own terms, policies and fees.

You authorize us to exchange information with Third-Party Services as necessary to provide the integrations you enable.

We do not control Third-Party Services and are not responsible for their availability, security, functionality or actions.

Features of Aniti may stop working or change if a Third-Party Service changes its API, policies, permissions, pricing or functionality, suspends your account, or becomes unavailable.

You are responsible for maintaining any accounts, permissions or licenses required to use the Third-Party Services you connect.

10. Fees and billing

Some Aniti features require a paid plan.

Prices, included usage and billing periods are shown when you subscribe or in your applicable order or plan.

Unless stated otherwise, paid plans are billed in advance and automatically renew at the end of each billing period until cancelled.

Some plans may include usage limits or additional usage charges. Where applicable, we will explain how usage is measured and the applicable charges before you purchase the plan.

You are responsible for charges resulting from usage through your account, including usage by people you authorize to access it.

Prices do not include taxes unless we say otherwise. You are responsible for applicable taxes that we are required to collect.

If a payment fails, we may retry the payment and may suspend paid features until outstanding amounts are paid.

We may change our prices. If a price change affects your existing subscription, we will give you reasonable advance notice before the new price applies.

11. Free trials

We may offer free trials or promotional access.

The length and conditions of a trial will be shown when you start it.

Unless we tell you otherwise, a trial may automatically convert to a paid subscription if you provided a payment method and do not cancel before the trial ends.

We may change or withdraw trial offers at any time.

12. Cancellation and refunds

You can cancel your subscription at any time.

Unless stated otherwise, your paid plan will remain available until the end of your current billing period and will not renew after that.

Fees already paid are non-refundable except where required by law or where we expressly agree otherwise.

Usage charges already incurred remain payable after cancellation.

13. Intellectual property

Aniti and its software, technology, designs, interfaces, documentation, branding and other materials are owned by us or our licensors and are protected by applicable intellectual property laws.

Subject to these Terms, we give you a limited, non-exclusive, non-transferable right to use Aniti for your internal business purposes while your account is active.

These Terms do not transfer ownership of Aniti or our intellectual property to you.

If you provide feedback, suggestions or ideas about Aniti, you allow us to use them without restriction or compensation to you. This does not give us ownership of your Customer Content.

14. Data protection

Each party must comply with the privacy and data protection laws that apply to it.

Where we process personal data on your behalf, our Data Processing Agreement may also apply.

You are responsible for determining whether and how you are legally allowed to collect and use your customers' personal data through Aniti.

We may use subprocessors to help provide the service. Information about relevant subprocessors and data transfers will be made available through our Data Processing Agreement, Privacy Policy or other applicable documentation.

15. Security

We use reasonable technical and organizational measures designed to protect the service and Customer Content.

No online service can guarantee complete security.

You are responsible for using appropriate security controls for your account, managing access to connected services and promptly removing access that is no longer required.

If you become aware of a security issue involving your Aniti account, contact us promptly at info@aniti.ai.

16. Suspension and termination

You can stop using Aniti and close your account at any time.

We may suspend or terminate your access if:

• you seriously or repeatedly breach these Terms;
• you fail to pay amounts that are due;
• your use creates a security, legal or operational risk;
• we are required to do so by law or by a relevant service provider; or
• suspension is reasonably necessary to protect Aniti, our users or other people.

Where reasonable, we will notify you before suspending or terminating your account and give you an opportunity to resolve the problem.

Where reasonably possible, we will also give you an opportunity to export your data before permanent account deletion, unless doing so would create a security or legal risk.

17. What happens when your account ends

When your account is terminated or your subscription ends, your right to use the service ends.

We may delete Customer Content after a reasonable retention period, subject to our Privacy Policy, Data Processing Agreement and legal obligations.

You are responsible for exporting information you need before your account is deleted.

Sections of these Terms that by their nature should continue after termination will continue to apply, including provisions relating to intellectual property, payment obligations, disclaimers and limitations of liability.

18. Disclaimers

We work hard to keep Aniti useful, secure and reliable.

However, the service is provided “as is” and “as available.”

To the extent permitted by applicable law, we do not guarantee that Aniti will always be available, uninterrupted, error-free or suitable for every business purpose.

We do not guarantee the accuracy of AI-generated output or that an action taken by Aniti will produce a particular result.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

19. Limitation of liability

To the fullest extent permitted by applicable law, Aniti will not be liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue, business opportunities, goodwill, data or anticipated savings arising from the service.

To the fullest extent permitted by applicable law, our total aggregate liability arising out of or relating to Aniti or these Terms will not exceed the amount you paid to Aniti during the 12 months immediately before the event giving rise to the claim.

If you have not paid us for the service, our total aggregate liability will not exceed €100 or its equivalent in your local currency.

The limitations in this section apply regardless of the legal basis of the claim, to the extent permitted by law.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

20. Your responsibility for third-party claims

If a third party makes a claim against Aniti because of:

• Customer Content you provided;
• instructions you gave Aniti;
• your unlawful use of the service;
• your violation of another person's rights; or
• communications you sent or caused Aniti to send in violation of applicable law,

you will be responsible for the resulting losses, damages and reasonable legal costs to the extent the claim was caused by your actions or breach of these Terms.

We will notify you of such a claim and reasonably cooperate with you in its defense.

This section does not apply to the extent a claim was caused by Aniti's own breach of these Terms or unlawful conduct.

21. Changes to the service

Aniti will continue to evolve.

We may introduce, modify or remove features, integrations and limits.

If we make a change that materially reduces the core functionality of a paid plan during your current billing period, we will provide reasonable notice where practical.

Nothing in this section prevents us from making immediate changes necessary for security, legal compliance or the continued operation of the service.

22. Changes to these Terms

We may update these Terms from time to time.

If a change is material, we will give account owners reasonable advance notice before it takes effect, unless an earlier change is necessary because of law, security or circumstances outside our reasonable control.

If you continue using Aniti after updated Terms take effect, you agree to the updated Terms.

23. Disputes

If you have a dispute with us, please contact us first so we can try to resolve it informally.

These Terms and any dispute relating to them will be governed and resolved according to the laws and procedures that apply to the relationship between you and Aniti.

Nothing in these Terms limits rights or remedies that cannot legally be limited.

24. General terms

You may not transfer your rights or obligations under these Terms without our consent.

We may transfer these Terms as part of a merger, acquisition, corporate reorganization or sale of all or part of our business.

If part of these Terms is found to be unenforceable, the remaining provisions will continue to apply.

If we do not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

These Terms, together with any applicable order, Privacy Policy and Data Processing Agreement, form the agreement between you and Aniti regarding the service and replace prior agreements about the same subject.

Nothing in these Terms creates a partnership, employment relationship, franchise or legal agency relationship between you and Aniti. Aniti may perform automated actions based on your instructions, but this does not make Aniti your legal agent unless we expressly agree otherwise in writing.

25. Contact

If you have questions about these Terms, contact us at:

Aniti
Email: info@aniti.ai